Pre-Arrangement Services

Losing a beloved pet is never easy, but planning ahead can provide peace of mind

Use the link below to pre-arrange your pet’s cremation service. This simple information form allows us to understand your wishes for your cherished companion, ensuring their memory is honored exactly as you envision. Please let us know if you have any questions, or call to speak to a member of our staff to assist you!

By completing this form, you’re not making any commitments—it’s just a way for us to record your preferences and provide additional information if you’d like. Let us support you in creating a thoughtful farewell for your loyal friend.

FAQ

  • Are pets cremated individually?

    Absolutely! We specialize in individual private cremation, with only your animal. Our machine is cleaned thoroughly after each cremation service.

    We offer communal cremation as well, but this service is mostly reserved for our veterinarian partners.

  • How long does it take to get my pet back?

    The staff at Sweet Memories will always try to provide our pet parents with the best estimate on returning their beloved friend back home. In most cases, we will have your pet back to you within 3-4 days, and more often than not, we are able to return your pet sooner. Special order products or engraved items may increase the return time as well.

  • What do I do if my pet passes away at home?

    We answer our phone 24/7. We can work with you to make arrangements for drop-off at our facility, or pick-up service as well. Call us for more details.

  • How do I care for my pet after he or she has passed away?

    Until decisions and preparations can be made, place your pet in the coldest part of your home. Put plastic down on the floor (a plastic bag or tarp will work) and then place newspaper or a blanket on top of the plastic. Place your pet on top of the blanket or paper and then cover your pet with another towel or blanket. At this time, if possible, make any necessary aftercare arrangement. Please call us anytime if you would like more information or require aftercare for your pet.

  • My pet passed away at the Veterinarians office. Can I select where my pet is cremated?

    Yes, and we always encourage pet owners to do so. Remember, the type and quality of aftercare you want for your pet is a personal decision that only you and/or your family can make. you can always tell how you want your pet to be cared for and by whom.

    We will gladly pick up your pet from any veterinarian. You can call us directly and we will respond to your veterinarian’s office at the time you request. Please don’t hesitate to call with any questions.

  • I called your phone number, but I received a recording?

    We recently transitioned to a new phone system, which has a message greeting, and a menu to choose from.

    To speak with Customer Service, dial 1. To leave a callback number or message, dial 3. You can also text our number. We do our best to return texts and calls as soon as we are able to.